Category: CA

Essential Job Responsibilities

• Sourcing potential candidates for multiple open requisitions.
• Conducting phone interviews & email correspondence with candidates, and potential hew hires.
• Scheduling virtual and/or in-person interviews between candidates and management/regional managers/executives.
• Manage the recruitment process and life-cycle, including initial assessments, interviews, and offers.
• Reviewing daily job boards, ensuring requisitions are up to date, new or on-going candidates have been contacted.
• Contract negotiations regarding salary, relocation, or other benefits.
• Work with internal teams and hiring managers to assist with recruitment efforts.
• Provide recruitment counsel and guidance to hiring managers.
• Use iCIMS applicant tracking systems and other recruiting software to track applicants through the selection phase through on-boarding.

• Work closely with the Director of Outpatient Operations and the Director of Clinical Operations in the development, growth, and sustainability of the CHE Outpatient Practice
• Provide clinical leadership to both full-time clinicians as well as those providing part-time hours from the inpatient division (hybrid providers).
• Work closely with Regional Clinical Directors to coordinate training, development, and support of hybrid providers
• Monitor and evaluate patient satisfaction to ensure it consistently meets department goals, while striving to achieve a perfect response 100% of the time.  Address any negative response within 24 hours.
• Facilitate the onboarding and training of all new providers and make sure they understand all critical processes and technology before seeing their first patient.
• Contribute to the professional development and telehealth presence of clinicians
• Regularly monitor and improve productivity and other key metrics.
• Monitor provider schedules and caseloads.  Ensure each clinician is providing, at a minimum, their contracted RVUs.
• Ensure that all clinicians are accurately notating patient sessions in the EMR within company expectations
• Perform regular one-on-ones with new providers to identify strengths, weakness, or additional training needs.
• Increase provider retention rates
• Work with the Director of Operations to monitor staff levels and available hours against demand across all states
• Provide performance and analytics of the provider performance weekly to senior management
• Stay up to date on any and all influences that affect the performance of the telehealth space

Essential Job Responsibilities:

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Formulate and implement long-term strategic plans for acquiring and enabling efficient and cost-effective information and communication technologies.
• Direct and perform research on potential technology solutions and implementations in support of new initiatives, opportunities, and procurement efforts
• Analyzes complex business needs presented by the user community and/or clients and recommends technical solutions.
• Ensures the consistency and maintainability of existing applications by creating, maintaining, and enforcing standards/procedures for implementing technical solutions.
• Directs operations in executing production tasks according to a documented schedule that meets or exceeds customer expectations.
• Primary liaison between operations and any facility requests (i.e., new workstations or user access to data systems). 
• Maintains the network design and maintenance tasks for all office locations.
• Supervises the implementation and purchasing of hardware and material devices.
• Guides, supports, and implements the exchange of data between all IT systems.
• Vendor management as it relates to IT operations
• Produces detailed timeline for each assigned task and implements effective project control by monitoring the progress of the project and reporting the status.
• Reviews all designs, code, and unit test plans where applicable.
• Participates on all hardware and software evaluations and maintains vendor contracts.
• Represents the IT function at customer review meeting when appropriate.
• Directs education programs for her/his staff.
• Perform liaison duties between users, operations, and programming personnel in the areas of systems design, modifications or trouble shooting.
• Communicate regularly with the senior IT leadership team and al users of information services and systems

• Serve as project coordinator and point of contact for the IT department, fielding requests, organizing schedules, maintaining knowledge bases, and developing administrative process improvements
• Manage hardware ordering process for new and current employees
• Manage invoicing, payment reconciliation and payment processes
• Provide project coordination assistance with special projects and any other duties as assigned by the Chief Information Officer
• Escalate issues to management if needed
• Serve as an administrator within the department including recording minutes, arranging schedules of events, proof-read documents, etc.
• Manage procurement of inventory including documenting all equipment assigned to staff members
• Potential need to work flexible hours and be available to respond on short notice
• Promptly escalating incident tickets and end-user incoming calls as needed
• Familiarize and assist end-users on basic software, hardware and peripheral device operation and use
• Manage time efficiently and effectively; set priorities appropriately and schedule calls
• Ability to maintain professional demeanor under stress and operate within customer support standard and operating procedures
• 3-5 years’ experience in a similar role, including project coordination or systems administration experience
• Experience reporting directly to executive level staff
• Familiarity with IT terms and specifications preferred
• Demonstrated ability to function effectively and with great attention to detail while managing multiple tasks
• Demonstrated ability to work well both independently and as a member of a team
• Excellent oral and written communication skills
• Ability to handle sensitive information with a strict level of confidentiality
• Ability to adhere to defined processes and procedures and suggest improvements
• Knowledge and proficiency with Google Workspace, electronic medical records and healthcare 
• BA or BS degree preferred

Essential Job Duties:

• Formulate and implement long-term strategic plans for acquiring and enabling efficient and cost-effective information and communication technologies.
• Manage IT department operational planning, including business requirements, project planning, and organizing and negotiating the allocation of resources.
• Define and communicate project milestones, service level agreements, and resource allocation to stakeholders including the CHE leadership team, department leads, support staff, and end-users.
• Benchmark, analyze reports and make recommendations for the improvement of the IT infrastructure and IT systems.
• Develop business case justifications and cost/benefit analyses for IT spending and initiatives.
• Authorize and oversee the deployment, monitoring, maintenance, development, and support of all hardware based on department needs.
• Direct and perform research on potential technology solutions and implementations in support of new initiatives, opportunities, and procurement efforts.
• Oversee provision of end-user technical assistance, including service desk and technical support services.
• Generally available after-hours to address urgent escalations and support special projects as needed.

Behavioral Standards:

• Exhibits excellent customer and service-oriented behaviors in everyday work interactions.
• Demonstrates a courteous and respectful attitude to the internal workforce and external customers.

Communication/Knowledge:

• Provides accurate and timely written and verbal communication of information in a manner that is understood by all.
• Able to listen, understand, problem-solve, and carry out duties to ensure the optimal outcome.
• Able to use IT systems in an accurate and proficient manner.

Collaboration/Teamwork:

• Contributes toward effective, positive working relationships with internal and external colleagues.
• Demonstrates cooperation, flexibility, reliability, and dependability in all daily work activities and a willingness to collaborate with others for the good of the customer and the organization.

Education/Experience:

• Preferred Bachelor’s degree in the field of computer science or at least 5 years of information technology experience in an IT infrastructure support role.
• Experience in healthcare IT
• Experience with infrastructure assessment, design, implementation, and support.
• Knowledge of applicable laws and regulations (e.g. HIPAA, HITECH) as they relate to Healthcare Information Technology.

Licensure/Certifications: N/A