IT Administrative Assistant Job – Carlsbad, CA 2022-7734

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CHE is a premier provider of behavioral health services and is the partner of choice for skilled care facilities. CHE has been operating for over 20 years and employs over 700 clinicians in fourteen states of operations. We deliver a unique programmatic approach to behavioral health services and are focused on quality and compliance for facilities. The Information Technology Administrative Assistant is responsible for providing support to the Chief Information Officer, Directors of Information Technology, and IT department in day-to-day IT systems and processes. This position requires a technically savvy individual who is extremely well organized and adept at communicating both verbally and in writing with stakeholders across the organization.

Serve as project coordinator and point of contact for the IT department, fielding requests, organizing schedules, maintaining knowledge bases, and developing administrative process improvements
Manage hardware ordering process for new and current employees
Manage invoicing, payment reconciliation and payment processes
Provide project coordination assistance with special projects and any other duties as assigned by the Chief Information Officer
Escalate issues to management if needed
Serve as an administrator within the department including recording minutes, arranging schedules of events, proof-read documents, etc.
Manage procurement of inventory including documenting all equipment assigned to staff members
Potential need to work flexible hours and be available to respond on short notice
Promptly escalating incident tickets and end-user incoming calls as needed
Familiarize and assist end-users on basic software, hardware and peripheral device operation and use
Manage time efficiently and effectively; set priorities appropriately and schedule calls
Ability to maintain professional demeanor under stress and operate within customer support standard and operating procedures
3-5 years’ experience in a similar role, including project coordination or systems administration experience
Experience reporting directly to executive level staff
Familiarity with IT terms and specifications preferred
Demonstrated ability to function effectively and with great attention to detail while managing multiple tasks
Demonstrated ability to work well both independently and as a member of a team
Excellent oral and written communication skills
Ability to handle sensitive information with a strict level of confidentiality
Ability to adhere to defined processes and procedures and suggest improvements
Knowledge and proficiency with Google Workspace, electronic medical records and healthcare
BA or BS degree preferred

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