CHE Behavioral Health is seeking a full time Assistant Account Manager for our Northern CA Territories.
Account Executive-Northern, California
Department: Operations
Location: Mixture of remote + travel throughout territory
Supervisor: Regional Director of Operations
About Us:
CHE is a premier provider of behavioral health services with more than 700 clinicians in eleven states. We are a multi-specialty clinical group dedicated to increasing access to mental health services and to reducing stigma associated with mental health conditions.
We provide both psychology and psychiatry services in multiple settings including Outpatient Telehealth, In-person Psychotherapy Clinics, Skilled Nursing and Assisted Living Facilities. Our philosophy of care is grounded in the belief that mental health care should be holistic, and patient centered. Rather than utilizing a one size fits all approach, we recognize people’s mental and emotional health as highly individual and reflective of personal experiences and history, biological and genetic factors, relationships and social support, and social factors such as economic, gender, racial, and other systemic disparities. Personal mental health is tied to the health of communities and the greater social world; therefore, CHE believes that mental and emotional well-being is best achieved by working at both the individual and community levels.
To support strong communities and contribute to a more just social world, CHE works to strengthen diversity and inclusivity and to reduce systematic practices that negatively impact mental health. We actively support and partner with non-profit organizations and other companies dedicated to creating a more equitable world. Through our treatment philosophy, teletherapy services, clinics and facilities, social activism, and community support, CHE hopes to create a world where stigma around mental health is eradicated and where seeking mental health care services is viewed as good self-care.
Experience/Qualifications:
-Two years of business experience and two years of college or related work; college degree a plus
-Industry experience preferred
-Healthcare services sales experience preferred
Knowledge & Skills:
-Advanced computer proficiency and knowledge of Microsoft Office and Google Suite preferred
-Able to work independently; demonstrates efficient work habits
-Effectively work within a team environment
-Excellent interpersonal skills, both written and verbal
-Highly organized with attention to detail
-Ability to manage multiple priorities
General Summary
The Assistant Account Manager is responsible for assuring effective and efficient operational processes including but not limited to communicating, directing, planning, organizing, and financial monitoring to facilitate the delivery of high-quality behavioral health services within the assigned territory. The Account Manager is an integral part of the regional management team, serving as the primary point of contact for all nursing home facility (customer) relationships within the Northern CA region. The Account Manager proactively manages and nurtures key relationships, ensuring a high level of responsiveness and superior customer service thereby contributing to CHE's success in Northern CA territory.
primary objectives are to maintain current business, bring on new Facilities and enhance and develop low performing facilities by appropriately increasing productivity volumes and managing caseload utilization.
Essential Position Responsibilities:
-Works collaboratively with Regional Director of Operations to develop and support development of new business lines and set and achieve regional goals related to new contract development and maintenance of current business lines.
-Supports regional business marketing strategy and coordinates execution of new facility contracts; expands scope and depth of services in existing accounts.
Networks within long-term care, mental health facilities, and local associations
to generate new business for the company.
-Provides complete customer service to the active facilities: Evaluates every facility and addresses concerns immediately.
-Gives support to facilities, aiding in facility interface and referral generation.
Communicates territory needs
-Aides in discharge to home program development at the facilities and referral generation.
-Participates in discharge meetings at the facilities to ensure continuity of care needs are met and bring awareness to discharge to home programs.
New Business Development/Marketing:
-Develops new business by building up new facility contracts, as well as expanding scope and depth of services in existing accounts.
-Network with mental health facilities/SNF/AL facilities to generate business for the company.